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Customer Reviews

If an item is no longer needed, we will accept a return on it within 30 days of delivery, only with a pre-approved return number.  The item must be in its original packaging and must not have been tested or installed. Returns must be sent to the warehouse address we provide, which will be included in your Return Number Email once processed.  Returns will be subject to a 20% Return Fee and the deduction of the actual outbound shipping cost from our warehouse, less the amount pre-paid for shipping.  Orders that are returned by the carrier for incorrect address or refusal are subject to the same charges.

If we incorrectly shipped an item, that is on us.  We will issue a pre-paid return label or a carrier pickup to retrieve the incorrect item.  If you still are in need of the correct item, we will of course ship that out to you as well.

Product warranties are that of the manufacturer and any warranty claim is subject to manufacturer approval. For reference, "most" parts come with a 90 day manufacturer warranty from date of purchase.  We suggest you check with the individual manufacturer to confirm their policy directly.

If an item is not working as it should, please contact the manufacturer directly.  Many manufacturers are handling their own warranty issues now and will be able to troubleshoot the issue for you and remedy the situation quicker than using us as the middle man.  If you are unable to obtain a remedy from the manufacturer, we will gladly assist you with handling the claim.  Please note, all warranty claims require manufacturer approval prior to issuing a replacement or credit for the item.  Manufacturer warranties do not cover any shipping charges to return the product to us or them.

The following items are not returnable:
Special Order Items (as noted on our site), Electrical items, Custom Signs, Items shipped direct from manufacturers, Chemicals, Covers and Liners, and items that have been used.

Click to Initiate Return
(Be sure to include the reason for your return to expedite your request)